The AI Layer for
Ecommerce
Support
Give your shoppers instant answers and personalized support, all while lightening the load for your team.
A trusted agent for all
shopper’s support questions
alby handles support from start to finish: answering FAQs,
resolving tickets, and looping in humans only when needed.
resolving tickets, and looping in humans only when needed.
Instant Answers to FAQs
Instant, on-brand replies to common questions about shipping, returns, or sizing. alby pulls from your existing data to give accurate, personalized answers 24/7.
Resolve Tickets Without Escalation
Plug alby into your existing tools to automatically handle support issues. Process refunds, track orders, and more without human escalation.
Handoff That Feels Seamless
If a shopper needs a real person, alby passes complete context so your team can take over without missing a beat.
“alby has reduced the inbound calls to our 20 customer service agents by roughly 20%. The reduction in calls allows its agents to spend more time handling complex inquiries and can translate into payroll savings.”
15%
Engagement Rate
20%
Reduction in Customer Service Calls
95%
Resolution Rate with Preditive Prompts
5x
95% Resolution Rate with Preditive Prompts 5x Conversion Rate
