Overview

With alby’s point-and-click Intercom integration, you can:

• Escalate any alby conversation to human support by automatically opening an Intercom chat
• Preserve full chat context, so your team can pick up exactly where the shopper left off; no backtracking or repetition

Benefits

Instant Ticket Resolution
When desired, shoppers are routed to the right support agent immediately, reducing wait times and improving response quality

Preserved Context for Seamless CX
Human agents see the full alby chat history, allowing them to step in smoothly and maintain a natural, uninterrupted experience

Reduced Ticket Load for Your Team
alby handles routine questions automatically, freeing your support team to focus on complex and high-value issues