Overview

With alby’s point-and-click Gorgias integration, you can:

• Escalate any alby conversation to human support by automatically opening an Gorgias chat
• Preserve full chat context, so your team can pick up exactly where the shopper left off; no backtracking or repetition
  
• Sync your Knowledge Base alby automatically imports Gorgias Help Center articles, giving your AI agent a deeper understanding of your products, services, and policies

Benefits

Instant Ticket Resolution
When desired, shoppers are routed to the right support agent immediately, reducing wait times and improving response quality

Reduced Ticket Load for Your Team
alby handles routine questions automatically, freeing your support team to focus on complex and high-value issues

Always Up-to-Date Knowledge
Gorgias Help Center content is continuously synced, so your AI agent always reflects the latest information and support guidance