Your AI Shopping Agent, Now with In-Session Context
Think about the best shopping experiences you’ve had in store. The helpful associate always seems to remember what you’ve tried, what you liked, and is ready to offer the right advice before you even have to ask. Now, imagine bringing that level of insight to every visitor. We’ve made that a reality in the online store with In-Session Context.
More Than Memory: How In-Session Context Keeps Pace with your Shoppers
Let’s face it: most online chatbots start fresh, every single time. Ask about one thing, then mention another and suddenly you’re explaining yourself all over again. It’s tiring, and it breaks the rhythm of discovery.
With In-Session Context your AI agent becomes a true shopping companion, keeping pace with each shopper from the first search to the final click. By remembering what the shopper has searched for, browsed or even added to their cart, alby adapts its guidance, skips repetitive questions and makes every conversation feel personal, never robotic or repetitive.
In-Session Context in Practice
The magic lies in how alby stays in step with your shopping journey remembering the items you’ve explored, the questions you’ve asked, and the choices you’ve made along the way. Let’s look at a few scenarios:
Building on What You’ve Searched
Say you’re on a fashion site hunting for “denim jackets”. You click around, compare a few styles and then ask “Do these come in different washes?” Instead of asking you to repeat your preferences, alby already knows the context of your search. It replies “Here are the denim jackets you viewed in light, medium, and dark washes” skipping the basic questions and getting you to what you care about faster.
Suggestions Based on Your Cart
You’ve added a pair of running shoes in size 9 to your cart and head to checkout. On the cart page you click “Need Anything else?” alby knows your size and makes it easier to find technical running socks that pair well with the shoes in your cart that are available in your size.
Guidance Based on What You’ve Viewed
You’re on a beauty site exploring makeup for summer. You click through a few different foundation shades and read about setting powders. When you start chatting with alby and ask “What would you recommend for long-lasting coverage in the heat?” alby is ready!
Instead of making you start from scratch or asking what you’ve been looking at, alby recommends the top-rated long-wear foundations and setting sprays based on your recent clicks and views to give thoughtful, relevant advice without the back and forth.
Why Does This Matter for Retailers?
When shoppers feel understood they’re more likely to explore, find what they need and checkout with confidence. In-Session Context cuts out the friction, no more repeat questions or disconnected conversations. Instead your AI agent guides, suggests and adapts each step of the way.
Ready to Make Every Conversation Count?
With In-Session Context every visit becomes smoother and more personal. Your shoppers get the thoughtful, continuous help they expect and you unlock deeper engagement and higher customer satisfaction.
Try alby free on Shopify: apps.shopify.com/alby
Not on Shopify? Talk to our team: alby.com/talk-to-us
