The Magic of alby, Now Everywhere Shoppers Need It
For a long time, AI shopping assistants have lived beyond the product detail page (PDP). But let’s be honest—they haven’t been very helpful.
They wait for shoppers to say something. They forget everything as soon as you click. And most of all, they lack alby’s signature magic: predictive Q&A and proactive guidance.
With alby Experiences, that’s changing.
We’ve taken what makes alby so effective on the PDP—and brought it to every part of the shopping journey.
Why Expand alby?
alby’s predictive prompts and context-rich Q&A turned the PDP into a high-converting engine for our customers. But shoppers don’t just need help when they’re about to buy—they need it when they’re exploring, comparing, deciding.
Now, they’ll get that help wherever they are.
alby Experiences introduces:
- New Widget Types: Single Button prompts and Freeform Questions
- Smarter Chat Options: Embedded responses, Single Reply chat, and Persistent Chat that follows shoppers page to page
- Flexible Placement: Homepage, category, cart—wherever it makes the biggest difference
With this release, we’re extending the power of alby across the full site. We’re not replacing chat, we’re just making it finally work.
From PDP to Site-Wide Impact
Other AI agents might exist on more pages, but they don’t know what shoppers need. They don’t predict questions. And they certainly don’t carry context as a conversation unfolds.
That’s where alby shines.
With alby Experiences, we’ve made it easy for brands to:
- Engage shoppers proactively from the homepage
- Guide navigation and product discovery on category pages
- Answer clarifying questions mid-journey
- Remove last-minute friction right in the cart
It’s a guided, confident, and seamless path to purchase—powered by a smarter assistant.
How alby Experiences Guide Customers at Every Step
Use case inspiration for bringing proactive support to more moments across the journey
Help homepage browsers find direction
Try Floating Chat
What’s happening: A shopper lands on your homepage
alby’s move: Pops up with helpful discovery questions
Impact: Prevents bounce and starts the journey with intent
Help customers quickly find exactly what they’re searching for on your category pages
Try Single Button Widget + Modal Chat
What’s happening: A shopper isn’t sure where to start
alby’s move: A gentle nudge: “Not sure what fits your needs?”
Impact: Increases engagement, directs traffic to best-fit products
Build confidence on the PDP
Try Freeform Questions
What’s happening: A shopper has doubts before adding to cart
alby’s move: Allows for open-ended Q&A that responds with context
Impact: Clarifies choices, increases cart adds
Nudge shoppers from cart to conversion
Try Embedded Chat
What’s happening: A shopper hesitates at checkout
alby’s move: Embedded support resolves doubts on the spot
Impact: More checkouts, fewer abandoned carts
Your Shopper’s Best Experience Awaits
Your shoppers move fast. Hesitations become exits, questions unanswered turn into abandoned carts. alby Experiences makes sure you’re ready at every critical moment—not just responding, but anticipating exactly what your shoppers need.
When you expand alby beyond the PDP, you bring proactive, context-rich support to the entire customer journey. From that first click to checkout, every interaction feels effortless and personalized.
It’s time to stop waiting for shoppers to speak up. Start engaging proactively, building trust, and guiding confident decisions from homepage to conversion.
Because your shoppers don’t just need help at the finish line. They need it from the moment they land.
Ready to Start?
If you’re already using alby on your PDP, you can expand to other pages today.
If you’re new to alby, this is the perfect time to try a smarter way to guide shoppers.
Shopify retailers, try alby free here: apps.shopify.com/alby
Not on shopify? Talk to our team: alby.com/talk-to-us/
