Overview

With alby’s point-and-click Aftership integration, you can:

• Provide automated order tracking when shoppers ask “Where’s my order?”
• Share carrier tracking links to deliver real-time updates directly in chat

alby requires two inputs from shoppers:

1. Email
2. Order number

Once provided, alby shares the latest order status along with a direct link to the carrier’s tracking page.

Benefits

Instant Order Updates
Give shoppers real-time visibility into their orders, reducing uncertainty and inbound support requests

Frictionless Experience
alby retrieves tracking details instantly, so shoppers get answers within the same chat

Reduced Support Volume
By automating “Where’s my order?” questions, your team can focus on resolving higher-value or complex issues