The Customer Experience Agent
for Retail
We work with brands of all sizes
Make every part of shopping easier
Fast, reliable support. Your agent handles questions about orders, returns, and policies on the spot.
Whether shoppers have a vague idea or need inspiration, your agent asks the right questions to guide them to the right products.
When shoppers leave to research, you lose them. Keep them on your site with instant answers, clear comparisons, and quick review summaries.
Your most valuable customer data is already in the chat
alby doesn’t just help shoppers, it learns from them. Every interaction is a chance to build a more complete, evolving profile that powers smart marketing, better personalization, and higher LTV.
Have alby questions?
Ask alby!
Unify Sales & Support
that drive shoppers to buy.
product questions
and compare options
and personalize advice
human escalation.
and exchanges
and sizing
your team in real time
Scale with safety and your unique brand voice.
Easily set up guardrails and rules to keep responses accurate and cut down on hallucinations.
Monitor shopper conversations in real time and refine your agent’s role, tone, and limits to stay true to your brand values.
Your agent isn’t a black box—alby clearly shows how responses are generated, building trust with every interaction.
